FAQ

Frequently Asked Questions

-What is this site for?

To bring together pets and their families to make connections.

-Why did you create this site?

To help people find their pet’s original families and to connect them to each other. Try to find relatives of the pets, find out about conditions that can help with a pet’s health, and make new friends by getting the pets and owners together.

-How do I make a connection?

Use the search box on the home page to search for a breeder, location, color, animal type to try to find your pet’s family. Once you find a pet you want to connect to, send them a friend request, start a group or post on their wall.

-I have more than one pet. How do I make multiple pages for multiple pets in one home?

You need to create separate pages for each pet with a different email address for each pet. You can then link them together to connect them.

-Can multiple pets have the same account?

Yes, but they will have to share their profile. This would be good for pets that you already know are related.

-Can I enter a pet that has passed away?

Yes, hopefully you can find a living relative.

-How do I friend another member?

Go to the top of your profile to the blue bar that says Friend Request.

-When I make connection to a member of my pet’s family and we are friends, what should I do next?

You could start a group for your pet’s family or a forum and start posting information on each other’s walls.

-Why should I follow other members and what does it mean/do when they follow me? 

When you follow a friend you are notified when your friends update their accounts and when your friends follow you, they will see your updates.

-How do I follow a friend? 

Once you have a confirmed friendship with another member, go to the friends section of your account and see the list of your friends and under their profile photos there will be a choice to cancel friendship and follow them.

-I want to find pets from the same state or something more specific so that I can try to make a connection, how should  I do that? 

Go to the top of the mypetfamilytree page and use the search box to type in keywords and if another member has the same word they should appear in the results. Also, create a group for your interest and make threads of public or private messages and hopefully a connection can be made.

-I signed up for an account and nothing happened?

The confirmation email went to a spam folder or got lost so your account was not confirmed. Please check your spam or try to register again or message the admin account so that we know you need assistance.

-In my account, how do I change the image across the top of my pages that is behind my profile icon?

Go to the image and see the camera icon on the top left of the page. Click on the camera icon where the photo is that you want to change and upload a new image.

-How do I cancel friendship or unfollow a friend?

Once you have a confirmed friendship with another member, go to the friends section of your account and see the list of your friends and under their profile photos there will be a choice to cancel friendship and unfollow them.

-When I am friends with a member and following them, will I get an email notification every time they post something on their wall or like something?

No, you will only get an email notification if they message you directly.

-As a member of a group, will I get an email notification every time someone posts an update to the group?

Yes.

-Who do I contact with questions, problems or suggestions? 

Please contact My Pet Family Tree administrator on our Contact Page